Terms and Conditions
Please read carefully:
- How to contact us:
178 Dale Road
Tel: 01629 563790
Please contact us using either contact method above regarding issues relating to domain names between 9.00am and 5.00pm, Monday to Friday excluding bank holidays. Outside of those times we recommend you email firstname.lastname@example.org. We aim to respond to your contact within 2 business days and aim to resolve any issues you have within 5 business days.
- To register a domain name
Please use this website, entering the name which you wish to register and follow the subsequent screens entering all the details to provide full contact details. The final screen will take you to our payment facility. A member of our team will aim to make contact with you within 24 hours with instructions on setting up your website.
- Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at email@example.com with as much detail about the abuse as you can. We will investigate your complaint as soon as possible.
If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org including as much detail from the issue you have. We will acknowledge your complaint within 2 business days and aim to resolve any issues within 20 business days. If youíre not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here http://www.nominet.uk/resources/complaints
- Nominetís Terms and Conditions
When registering a domain name with us you agree also to Nominetís domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms
- Domain name charges and other information
Domain names registered with Nominet (the .UK registry) are currently £32.00 per annum. Registrations are made initially for a minimum of a 2 year term. You will need to make payment using our payment facility (details provided when you submit a domain).†
If a domain name cannot be registered you will be fully refunded within 30 days.
We impose no termination charges.
- Renewing domain names
All domains are renewed on a bi-annual basis, we will send out reminder emails 30 days, 7 days, before expiry. We will send the emails to the email address on the account, it is the registrantís responsibility to make sure their contact details are up to date. WE takes no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not wish to renew a domain please make sure you contact us a minimum of 10 days before your domain expires by emailing us at email@example.com. All domains will be auto renewed 20 days in advance of the domain name expiring and will be billed 30 days in advance.
- Expiring domain names
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.
After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. WE will not guarantee the renewal of a domain name.
In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions which can be read © 2007 Enames Ltd.